Refund and Return Policy

At GlowFusion, we are committed to ensuring your satisfaction with our products and services. This Refund and Return Policy outlines the terms and conditions for returns, refunds, and exchanges.

1. Services

If you are not completely satisfied with a service you received at GlowFusion, please contact us within 48 hours of your appointment. We will do our best to address your concerns and find a suitable solution, which may include a complimentary adjustment or a partial refund, depending on the circumstances.

2. Products

We accept returns of unopened and unused products within 14 days of the purchase date. To be eligible for a return, the product must be in its original packaging and in resalable condition. Please note that certain products, such as those on sale or marked as non-returnable, may not be eligible for return.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [Your Contact Information] with your order number and the reason for the return.
2. Return Authorization: We will provide you with a return authorization number and instructions on how to return the product.
3. Packaging: Pack the product securely in its original packaging, if possible, and include a copy of your order confirmation.
4. Shipping: Ship the product to the address provided in the return instructions. You are responsible for the return shipping costs.

4. Refunds

Once we receive your returned product and verify that it meets the return criteria, we will process your refund. Refunds will be issued to the original payment method and may take 5-10 business days to appear on your statement, depending on your bank or credit card company.

5. Exchanges

If you would like to exchange a product for a different item, please contact us to arrange the exchange. Exchanges are subject to product availability. If the new item is of a higher value, you will be responsible for paying the difference. If the new item is of a lower value, we will issue a refund for the difference.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a full refund, including any shipping costs.

7. Non-Returnable Items

The following items are non-returnable:

• Gift cards
• Sale items
• Opened or used products
• Products not in their original packaging

8. Cancellation Policy

Orders can be cancelled within 24 hours of placement. If you wish to cancel an order, please contact us as soon as possible. If the order has already been shipped, you will need to follow the return process outlined above.

9. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact us at [Your Contact Information].